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CUSTOMER SUCCESS STORIES

Frost Bank Gains Valuable Expertise and Simplifies Processes with Venminder Partnership

With the help of the Venminder platform, Frost Bank was able to gain visibility and properly track their due diligence documentation, as well as encourage buy-in from different lines of business on their overall vendor management process. 

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About Frost Bank

Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $34.1 billion in assets at March 30, 2020. One of the 50 largest U.S. banks by asset size, Frost provides a full range of banking, investments and insurance services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries.


“The savings have been good, but nothing substitutes the knowledgeable and efficient staff that Venminder has available. The platform has certainly simplified and streamlined many of our processes.”

Ruben Ortegon
CRVPM, IT Governance, Vendor Management Systems Supervisor

The story

In 2015, Frost partnered with Venminder for documentation collection, assessments and due diligence services. Frost found Venminder’s analyses and assessments provided valuable insight and improved efficiency.

“The SOC and BCP analysis services have saved us time and provided concise information that we can take to our lines of business for final review and approval,” said Ruben Ortegon, Vendor Management Systems Supervisor at Frost. “The analysis also provides another set of eyes giving insight and perspective on the vendor being reviewed which ultimately allows for quicker decision making.”

In 2018, Frost determined that it had outgrown the software it was using for vendor management.

“The software platform we were using had many limitations and the business had outgrown it,” said Ruben. “We determined a need for a platform that could give more visibility and encourage buy-in from the lines of business and management on our overall vendor management process. Also, the ability to properly track our due diligence documentation from third-party vendors was a must.”

Frost found Venminder’s platform had the features they were looking for. It is extremely user-friendly and provides additional functionality, including the ability to tag documents for future lookup, set reminders before a document expires and access multiple reports.

“We had previously engaged Venminder for their document collection and analysis services so a great relationship was already established. The enhanced features, customer service and price point were all very attractive to us.”

“Our sales rep has been with us throughout the entire process and has provided valuable insight, guidance and support. By making herself available, as well as key staff members, to answer our questions and concerns, it has made our transition much easier and efficient.”

Overall, Frost has found incredible value in investing in the Venminder platform and due diligence services. The overall experience has been very positive.

“The savings have been good, but nothing substitutes the knowledgeable and efficient staff that Venminder has available. The platform has certainly simplified and streamlined many of our processes. We would recommend Venminder to any business, small or large, that deals with third-party vendors. The scalability of the product and the “a la carte” due diligence services makes this a perfect platform overall.”

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“Our sales rep has been with us throughout the entire process and has provided valuable insight, guidance and support. By making herself available, as well as key staff members, to answer our questions and concerns, it has made our transition much easier and efficient.”

Ruben Ortegon
CRVPM, IT Governance, Vendor Management Systems Supervisor

At a Glance

Company name
Frost Bank

HQ
San Antonio, TX 

Assets
$34.1 Billion

 

Interviewee
Ruben Ortegon, CRVPM, IT Governance, Vendor Management Systems Supervisor

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