Effectively track and monitor all contractual service level agreements
Service level agreements (SLAs) are a powerful tool to help manage the vendor relationship since they measure the performance and service quality agreed to between your organization and the vendor. Considering you should be reviewing SLAs during contract management and monitoring them on an ongoing basis, those tasks alone can be time-consuming, and SLAs easily lost or forgotten.
Venminder’s SLA Management Module allows you to effectively and efficiently track and monitor all contractual service level agreements between you and your vendors to have optimal performance. It brings a robust expansion to the existing software functionality.
Your teams can setup SLAs, create thresholds, identify escalation points, attach evidence, record your findings, move vendors into remediation with defined cure periods and report on all remediation efforts. Most importantly, you can monitor ongoing SLAs with hearty data metrics and cohesive overviews and reports.
Maintain high-quality and consistent service
Through a detailed log and formalized process, tracking the SLA through each step of the way and viewing reports, you’re able to hold both your team and the vendor accountable.
Identify financial gain if thresholds are not being met
Easily spot and call attention to SLA issues to maximize potential options to benefit your organization.
Conveniently compare services for the best match
Utilize active and historical SLA information to analyze and provide insight to base long-term service provider selection decisions.
- Setup monitoring
- Record performance
- Create thresholds
- Identify escalation points
- Attach evidence
- Remediate SLA and record work
- Automated email notifications
- Comprehensive SLA reports (inventory, performance, remediation, performance trends)
It's already easy to use. But we're still here for you.
Venminder is praised for very simple and straightforward implementation. We’ll match your speed, create a project plan to meet needs and goals and configure your account including data imports.
Venminder’s renowned customer support is responsive and ready to listen. Reach out by email, phone or chat. We work closely and create a collaborative partnership to find solutions.
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