Effectively track and monitor all contractual service level agreements

Service level agreements (SLAs) are a powerful tool to help manage the vendor relationship since they measure the performance and service quality agreed to between your organization and the vendor. Considering you should be reviewing SLAs during contract management and monitoring them on an ongoing basis, those tasks alone can be time-consuming, and SLAs easily lost or forgotten.

Venminder’s SLA Management Module allows you to effectively and efficiently track and monitor all contractual service level agreements between you and your vendors to have optimal performance. It brings a robust expansion to the existing software functionality.

Your teams can setup SLAs, create thresholds, identify escalation points, attach evidence, record your findings, move vendors into remediation with defined cure periods and report on all remediation efforts. Most importantly, you can monitor ongoing SLAs with hearty data metrics and cohesive overviews and reports.

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