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After the Chaos. How do your self-serve options look now that the dust of implementation has settled?
The past couple of decades have been focused heavily on rolling out technology to allow banking customers to self-serve. If you’re like most institutions, your implementations involved multiple vendors, different internal resources and were done in a hurried manner in order to keep competitive pace.
On top of that, many of you have gone through a merger or two over time and combined products from different institutions. That means your channels may not provide a consistent or frictionless experience for your customers.