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Legal Insight: DocuSign Breach a Strong Reminder to Manage Third-Party Service Provider Risks

May 22, 2017

DocuSign has confirmed that a data breach resulted in widespread malware phishing attacks targeting email addresses of more than 100 million of its customers. Companies that utilize DocuSign as a [...]

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Cybersecurity

Legal Insight: White House Issues New Cybersecurity Executive Order

May 18, 2017

If you have listened to some of our webinars, you’ve heard me recommend reviewing legal analysis of the voluminous or complex new vendor management regulatory guidance. Rather than digging through [...]

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Cybersecurity

It's Dangerous to Cut Vendor Management Corners

May 17, 2017

It can be tempting to cut corners when handling third party risk management at your institution. 

When I was a few years younger, I used to love to race in criterium style races… for those of you [...]

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Responsibilities

The Real Job of Third Party Risk Management – It’s Not About the Exam

May 10, 2017

I was chatting recently with a colleague of mine and realized that depending on your role, you could have different opinions regarding the goal of third party risk management. 

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Best Practices

Criticality and Risk Rating Vendors

May 9, 2017

A vendor's criticality and risk rating are two different things, but they often get used interchangeably. We'll clarify them more for you to better understand.

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Risk Assessment

SSAE 18 Now In Effect

May 3, 2017

With it being the first week of May, there's an important reminder to point out to the financial industry regarding SOC reports for vendor management. As of Mon, May 1, SSAE 18 is now in effect.

Read More

SOC Reports

How to Learn From a Vendor Management Enforcement Action

Apr 26, 2017

Enforcement action – for anyone involved in risk management, that term can give you an upset stomach. Why? An enforcement action typically means large problems and potentially hefty fines. They [...]

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Responsibilities

Appraisal Management Company Vendor Oversight

Apr 25, 2017

The Appraisal Management Company (AMC) is a vendor which plays a vital role in the loan origination process. Regardless if your organization is a bank, non-bank, credit union or other type of [...]

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Due Diligence

Why Must I Risk Rate EVERY Vendor?

Apr 19, 2017

There's a question I get asked often - "Why must I risk rate EVERY one of my vendors?" Many times at conferences and in follow up to webinars, this is a popular question, because I think it drives [...]

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Risk Assessment

UDAAP Enforcement Actions

Apr 12, 2017

One of the real regulatory hot buttons over the past few years is around UDAAP – Unfair, Deceptive, or Abusive Acts, or Practices. There have been numerous UDAAP violations with some pretty [...]

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Responsibilities

CFPB Has Expanded Its Vendor Management Reach

Apr 11, 2017

CFPB exams for the non-bank lender have matured in recent years. The scope of the examination process has expanded to include a much more thorough review of vendor oversight.

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Regulations

The OCC Isn’t My Regulator - BUT They Still Matter to You

Apr 5, 2017

The OCC came out with new guidance on January 24, 2017 - they published the supplemental examination guide for third party risk management, titled OCC Bulletin 2017-7. So, if you’re at a credit [...]

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Regulations

How mature is your vendor management program?

Mar 29, 2017

A topic we hear a lot at industry conferences and webinars is the maturity of your vendor management program. What exactly does this mean? Let's go through that now...

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Best Practices

Vendor Oversight Practices For Post Closing Quality Control Audit Vendors

Mar 28, 2017

Quality control audit firms play an important role in the review function of loan files. This requirement is performed at the pre-funding and post funding stage of the loan origination process. [...]

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Due Diligence

UDAAP Violations Show Vendor Management Programs Still Need Work

Mar 22, 2017

If you don’t read anything else this week on vendor management, read this! Recent studies by Protiviti and Crowe Horwath show that vendor risk management maturity has improved significantly, but [...]

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Exam Prep

Your vendor just got acquired so now what?

Mar 15, 2017

On March 13, 2017, as the East Coast of the US was awaiting the latest snowpocalypse or snowmageddon, really big news broke related to vendor management – D+H was acquired and will be merged with [...]

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Due Diligence

CFPB Issues Supervisory Highlights Consumer Reporting (Issue 14)

Mar 14, 2017

March 2nd, the CFPB issued Supervisory Highlights Consumer Reporting Special Edition (Issue 14), Winter 2017. For those who have had a less than perfect experience when interacting with a consumer [...]

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Due Diligence

What To Know About SSAE 18 For Your Vendor Management

Mar 8, 2017

We had SAS 70, then SSAE 16...now SSAE 18 will be making an entrance in May of this year. SSAE 18 is a little different, so we’ve outlined some key points for you below to assist with your [...]

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SOC Reports

Your Vendor Oversight Is Only as Strong as Your Contract

Mar 1, 2017

For the non-bank lender, the process of vendor oversight begins prior to establishing an annual audit schedule. And like any good process, it begins well at the beginning - the contract. [...]

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Contracts

Good & Bad News About the State of Vendor Management In 2017

Feb 22, 2017

How are financial institutions handling vendor management for 2017? After surveying over one hundred people, we have good and bad news to share, data to back it up and how to make the bad news [...]

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Exam Prep

10 Signs That a Third Party Relationship Is Going Sour

Feb 15, 2017

There are times when even the best of relationships fall apart. But, there's also usually plenty of early warning signs. So, let's look at a few of them related to your vendors – these are just a [...]

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Contracts

Actions Required to Comply with OCC Bulletin 2017-7

Feb 8, 2017

On Tuesday, January 24, 2017, the Office of the Comptroller of the Currency issued new regulation - Bulletin 2017-7. It's supplemental guidance on the approach examiners must take when reviewing [...]

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Regulations

CFPB Exams for the Non-Bank Lender & How to Leverage as a Vendor Oversight Function

Feb 7, 2017

Banks, credit unions and non-bank lenders have all been audited in some fashion by state or federal regulators during their lifetime. In recent years, the CFPB (Consumer Financial Protection [...]

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Exam Prep

Why Vendor Document Management Is Essential to Your Third Party Risk Program

Feb 1, 2017

How often do you check your oil in your car? The air pressure in your tires? Do you take your car in for routine maintenance? Or do you ignore everything until a warning light appears on the [...]

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Document Management

Exam Preparation: Have These 8 Vendor Management Items Ready

Jan 25, 2017

You should prepare for an exam before you're officially given notice of it. There are items to have ready ideally 3 or 4 months before any potential exam window.

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Exam Prep

5 Key Provisions to Look for in Critical Vendor Contracts

Jan 18, 2017

Whether reviewing a new critical vendor contract or negotiating new terms and conditions of an existing one, there are many elements you need to consider.

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Contract Management

Creating A Culture of Compliance for Third Party Risk Management

Jan 11, 2017

With the new year, you may reflect upon how things are going within your bank or credit union's third party risk management program. Make sure your team is on the same page.

I was recently at a [...]

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Due Diligence

Is Sr Management & Board Involved Enough In Vendor Management? Ask These Questions

Jan 4, 2017

A few weeks ago we discussed the importance of senior management and board involvement regarding vendor management. How do you know if you're following the OCC Bulletin 29-2013 guidance and OCC [...]

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Responsibilities

Vendor Management 2017 - What's In Store?

Dec 28, 2016

I anticipate that there will be quite a few changes looming in the new year - 2017. Some examples include change of Dodd-Frank, increased pro-bank feel, change of examination cycle and [...]

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Governance

Venminder's Top Vendor Management Downloads of 2016

Dec 23, 2016

Throughout the year we have created lots of infographics, ebooks, guides and more to help you and your peers with vendor management. Your peers have found these resources to be the most valuable [...]

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Best Practices

Vendor Management 2016 Review

Dec 21, 2016

2016 – the year of third party risk and cybersecurity. As 2016 winds down, we should look back and think about what we’ve seen this year. There have been many extraordinary events in the world of [...]

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Regulations

In Vendor Management, What's a MRA?

Dec 14, 2016

I was recently asked what a MRA is and what it really means. Well, if you’re a compliance officer at a financial institution, that acronym is enough to send a shiver down your spine.

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Responsibilities

Watch for Changes At Your Third Party Companies

Dec 7, 2016

Just as the leaves changing or the geese migrating herald the change of seasons, things change for companies as well. And, if those companies are a critical third party of yours, you need to be [...]

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Due Diligence

Board Vendor Management Involvement Is Needed & Required

Nov 30, 2016

If you’re a senior manager or a member of a board of a financial institution, you must be directly involved in many things, including vendor management. If there was any doubt about that, the OCC [...]

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Examination Preparation

Thankful for Vendor Management Technology

Nov 23, 2016

While I may not be entirely thankful for the heightened state of today’s regulatory environment, I am thankful that we live in a time of innovation and, therefore, have helpful tools to assist in [...]

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Outsourcing

What vendor management information should I be reporting?

Nov 16, 2016

Reporting to senior management and/or the board is not just a good practice; it’s actually a requirement of regulatory guidance. So, what should you prepare in terms of a report?

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Reporting

Am I supposed to risk rate EVERY vendor?

Nov 9, 2016

The simple answer is “yes”. If they fall within the scope of your third party risk management program – and remember, your scope should be well documented on who is included and, just as [...]

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Risk Assessment

What Do I Do If a Vendor Won't Provide a Document?

Nov 2, 2016

Here's a classic dilemma – what happens when a vendor simply won’t give you the documents you need to complete due diligence? Do you stand up and walk out on them? Usually not... but you do need [...]

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Document Management

17 Vendor Management Horror Stories

Oct 26, 2016

Vendor management doesn't always go smoothly, and sometimes can get quite frightening. In the spirit of Halloween, check out these 17 vendor management horror stories followed by ways to stop or [...]

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Vendor Relationships

New Video Series Third Party Thursdays Launched

Oct 21, 2016

We have exciting news! Have you heard? Yesterday, we launched our new educational video series - Third Party Thursdays. Every Thursday, we will post a new video that will focus on a different area [...]

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Best Practices

Addressing Insider Threats, Cyber Attacks & Data Security

Oct 19, 2016

As tiring as it may sound, training is still the most important risk mitigation factor in reducing the number of insider threats. Insider threats originate either through the vulnerability of [...]

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Cybersecurity

Staying On Top of Vendor Management News

Oct 12, 2016

One of the most important and challenging parts of working in risk management is staying out of the news – that’s always a good goal, not to be in the news in a negative way. But equally [...]

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Bank Vendor Management

A Well-Known Vendor Doesn’t Mean It's a Safe Vendor

Oct 5, 2016

You’re getting ready to do business with a huge industry leader. Why, there’s no need to try to do the usual due diligence, is there? They have to be safe.

I mean, they’re never going to give us [...]

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Bank Vendor Management

The Importance of Explaining Your Vendor Management Team’s Qualifications

Sep 28, 2016

You’ve probably updated your organization chart for your bank or credit union's compliance and third party risk management teams. You’ve likely had to explain it to Human Resources or go to senior [...]

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Bank Vendor Management

Vendor Management Procedures and the Job Swap

Sep 21, 2016

Anyone who knows me knows I have a few obsessions – I’m cyclelogically obsessed with my bicycle and I am an absolute NASA-nut (thanks to Twitter and NASA Social for taking me to some really great [...]

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Bank Vendor Management

Mic Cue FDIC: Matters Requiring Board (and your) Attention

Sep 14, 2016

On Aug 22, 2016, the FDIC released the Summer edition of its Supervisory Insights Journal. Okay, officially, it was FDIC Financial Institution Letter 57-2016, but that’s too much of a mouthful, so [...]

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Regulations

7 Ways to Stay in Tune with Vendor Management Best Practices

Sep 7, 2016

Unfortunately, there’s no magical solution to getting your staff up to speed and keeping them there. There’s no handbook or vendor management Bible, and even the best guidance only gets somewhat [...]

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Regulations

5 Key Considerations to Outsourcing Vendor Management Tasks

Aug 31, 2016

We were recently asked if there is a certain size threshold at which an institution should or should not consider outsourcing. The discussion led to a lot of thoughts – but when it came down to [...]

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Regulations

Put a Helmet on Your Financial Institution's Vendor Management

Aug 24, 2016

No serious cyclist would ever dream of riding their bicycle without wearing a helmet. Personally, having been hit by a car twice while cycling, I probably should wear a helmet every time I talk [...]

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Contract Management

Planning for next year? Don’t forget vendor management!

Aug 17, 2016

I was very fortunate when I worked in a bank; I generally always got the support and investment that I needed to run a third party risk management program.

Talking to my colleagues throughout the [...]

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Bank Vendor Management

How you should treat 4th party vendors

Aug 3, 2016

Dealing with third parties is a lot to have on your plate, however examiners think you can still handle more. They will ask you about your fourth parties too!

What in the world is a fourth party [...]

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Bank Vendor Management

The Importance of an Exit Strategy

Jul 20, 2016

Why do I want to go into a relationship thinking about the exit?

It does seem counter-intuitive, I suppose. You're all excited about signing up this great new provider who is going to help solve [...]

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Contract Management

Why SLA’s are so important

Jul 6, 2016

You’re excited to be working with a terrific new vendor. Let's go through the process.

You’ve done your due diligence, written a thorough risk assessment, gotten it approved by your risk committee [...]

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Contract Management

Due diligence - regulation or just good business practice?

Jun 22, 2016

Why do we do due diligence?

There is always the natural tension between wanting to get to market with a good idea or new service provider and the need to do your homework and make sure the [...]

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Bank Vendor Management

Characteristics of a Good Vendor Relationship

Jun 15, 2016

Okay, I’ll admit it – there are always certain companies that I admire and are my favorites to do business with. 

I won’t name names, but as you read this, hopefully you can identify ones of your [...]

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Contract Management

Creating an Effective Vendor Contract Management System

Jun 10, 2016

Of all of the areas of third party risk management, perhaps the most difficult is handling contracts effectively. Whether it’s negotiating, tracking or simply finding all of them, contracts can be [...]

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Bank Vendor Management

Your Vendor List - The Creation, Managing and Ongoing Maintenance

Jun 3, 2016

Anywhere your company is spending money for a product or service, well, that’s a vendor of some sort. As part of your vendor management, you need to start by knowing who exactly your vendors are

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Bank Vendor Management

Let’s talk about financials…

May 25, 2016

Not all due diligence should be rated equal

Due diligence should always be risk-based and tailored to the appropriate risks represented by the third party relationship. Lots of the items collected [...]

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Bank Vendor Management

Prince ...and what it means to keep your vendor management practices up with the times

May 11, 2016

Since Prince’s passing, the lyrics to his song “1999” kept coming to mind, which then triggered me to think about how vendor management has changed from then to now.

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Regulations

The ADP breach is a good reminder to always be on the lookout!

May 4, 2016

You may have seen the news, reported in Krebs On Security and elsewhere, that payroll processing giant, ADP, was compromised by identity thieves, resulting in the loss of tax and salary data. 

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Information Security

Why Due Diligence Is So Important - Some of the best advice I ever received

Apr 27, 2016

A little over ten years ago, I was leaving MBNA America following an acquisition by Bank of America. 

I really hadn’t searched for a job in nearly 20 years, so I wasn’t quite sure where to start.

[...]

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Bank Vendor Management

Spreadsheets for Vendor Management Just Don’t Cut It Anymore

Apr 13, 2016

Using Excel for your vendor management can make the data cumbersome for you to manage and difficult for your examiner to read. So why are you still using those spreadsheets?

It's time to move on! [...]

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Bank Vendor Management

Back to Basics: 5 Core Elements for your Vendor Management Program

Mar 30, 2016

Vendor management has been around for years. Having a firm grasp on the companies with whom you are doing business is not new, but the regulatory expectations continue to evolve and grow.

Whether [...]

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Bank Vendor Management

4th Party Vendors: How far do you need to go?

Jan 6, 2016

Just when you thought you had your arms around your vendor management program, auditors and examiners have been inquiring about your “vendor’s vendors”.

It’s understandably perplexing to figure [...]

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Regulations

8 Tips for Vendor Management in 2016

Jan 1, 2016

Happy New Year! Our team has got vendor management covered for 2016, we'll be releasing new helpful content to the industry every week. 

To help kick off your New Year and keep your  vendor [...]

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Bank Vendor Management

Bank Vendor Management Challenges of 2015 Recap

Jan 1, 2016

Vendor management can be difficult. Throughout 2015 we were curious what specific challenges banks were facing, so... we asked. Here's a list of what banks especially struggled with this year. [...]

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Bank Vendor Management

Credit Union Vendor Management Challenges of 2015 Recap

Jan 1, 2016

It's no secret that with vendor management, comes many challenges. Throughout the year we asked credit unions specifically what those challenges were for them. Here's a recap of what those credit [...]

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Credit Union Vendor Management

15 Reasons To Be Thankful To Your Vendors

Nov 25, 2015

We've yet to come across a financial institution that does not have a vendor, and vendors of course means vendor management.

So, in the spirit of Thanksgiving, we decided to put together a fun [...]

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Responsibilities

What is your biggest Vendor Management Challenge?

Oct 9, 2015

Credit unions and banks face many challenges specifically with vendor management. To make sure we keep up with what those pain points are, we continually ask financial institutions' employees to [...]

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Bank Vendor Management

Budget Time. Take an Examiners Advice - Remember Vendor Management

Sep 8, 2015

While talking to a prospect recently, he shared a comment that his examiner made from a recent exam. It went something like this:

You need to put away the manual spreadsheets and look into a [...]

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Budget

5 Tips to Choosing the Right Vendor Management Partner

Sep 4, 2015

Chances are you would not only like someone to help you get the work done but also help you raise your vendor management game. Will they further your vendor management education? Are your [...]

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Outsourcing

3 Keys to Cost Justifying Outsourced Vendor Management

Sep 1, 2015

The job is big, you know you have to do it, there’s not enough of you to go around and the examiners will be there soon. What’s the answer?

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Bank Vendor Management

3 Signs It May Be Time To Hire A Vendor Management Partner

Aug 27, 2015

As you are well aware, Vendor Management at your bank or credit union is not an optional activity. 

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Bank Vendor Management

The Finer Points Of A SOC 2

Aug 11, 2015

In review, a SOC 1 report reviews financial and audit controls of a vendor. Basically a SOC 1 tells you if your vendor manages their books well (or not). But is it the right report for you? Does [...]

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Bank Vendor Management

3 Areas To Look Out For In Your Vendor 10-K's

Aug 7, 2015

While you can use other reports for financial analysis, the 10-K is highly recommended to review the financial, legal and risk information about your vendor. The 10-K is formatted identically for [...]

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Vendor Financial Health

What You Need to Know About Vendor Penetration Testing

Jul 31, 2015

Your vendor should be guarding against intrusion into the systems network from the outside and conducting regular penetration testing through a qualified credible resource.

You should insure that [...]

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Bank Vendor Management

6 Tips to Understanding a SOC 1 Report

Jul 24, 2015

Let’s start with a basic description of a SOC 1 report. A SOC 1 describes the system of internal controls in place at a service organization regarding internal controls over financial reporting.  [...]

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SOC

Venminder Setting the Industry Standard for Vendor Management

Jul 17, 2015

This interview is part of an ongoing series where 2ONE6 International speaks with various FinTech providers as well as financial institutions that choose to partner with the innovators in this [...]

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Bank Vendor Management

SOC 1, 2 or 3 – Understanding the Differences

Jun 25, 2015

If you’re a bank or credit union then you likely already understand that you should be asking many of your vendors for a SOC report, especially your critical or high risk vendors.  

Have you [...]

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SOC

The unintended consequences of declining vendor financial performance

Jun 5, 2015

Should you discover that your bank or credit union vendor's income and financial performance is declining, there are some unintended consequences you need to look out for.

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Vendor Financial Health

Revenue has increased so the health of my vendor is better, right?

May 22, 2015

Not necessarily...

At Venminder we get this question alot. So, here are a few areas that you need to look at first before coming to that conclusion.

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Vendor Financial Health

4 Tips to an Accurate Vendor Financial Performance Assessment

May 15, 2015

As you review your vendors financial health, here are 4 tips to an accurate vendor financial performance assessment.

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Vendor Financial Health

What are your Bank or CU's Vendor Management Challenges?

Apr 9, 2015

Vendor management has many challenges, but what are your peers saying is their biggest challenge?

We asked a group of financial professionals just what their biggest vendor management challenge is [...]

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Document Management

5 Contract Management Tips to your Pot of Gold

Mar 17, 2015

Cost management begins and ends with effective contract management

Here are 5 simple tips for contract management at your financial institution to help you find that pot of gold: 

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Contract Management

.Bank Domain: What you Need to Know

Mar 10, 2015

Background

In 2008, the Internet Corporation for Assigned Names and Numbers (ICANN), which manages the registration of internet domain names, approved a program to open up the Internet to [...]

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Frequently Asked Bank & Credit Union Vendor Management Questions

Feb 17, 2015

Vendor management can be an arduous, time consuming process. Most banks know their critical vendors. However, they are typically missing the proper tools and/or knowledge to accurately document [...]

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Wisely Restructuring Requires Strong Internal Management

Aug 19, 2014

Contrary to popular belief, you cannot just pick up your Core and IT service contracts a few months before expiration and hope to get it restructured in a way that is favorable to the franchise.

[...]

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Best Practices

ALL contracts matter, not just your biggest ones

Aug 12, 2014

I recently got a call from an industry friend who knows how passionate I am about community banking and the technology providers that support it. He was curious. I have been a technology provider [...]

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The Other M&A Discussion – Facts Vendors Never Share

Mar 26, 2014

Fresh off of a 5 week speaking junket, through Austin, Vegas, Naples, Phoenix and Honolulu, I have learned a lot about what is NOT being discussed amongst bankers when it comes to M&A.

I sat [...]

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The Real Impact of Core IT Vendor Consolidation on YOU

Mar 4, 2014

In October we highlighted a clear and present danger resulting from the further consolidation of the Core IT vendors. Fewer vendors exist than ever before and the impact to your service level, [...]

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Vendor Mergers: Resistance is Futile, You Will Be Assimilated

Feb 27, 2014

Trekkie fans will understand the reference to the BORG and what it feels like when you don’t have many choices. The assimilated Captain Picard provides this famous line, “…from this time forward [...]

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Growing Concerns Surrounding Vendor Management

Feb 18, 2014

You’ve likely picked up on the growing concerns of regulatory agencies surrounding financial institution’s management of their third party vendors. These concerns are well-grounded and will become [...]

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Do You Know Who You Are Working With?

Feb 13, 2014

Many organizations are initially reluctant to explore the concept of utilizing external service providers to perform critical business functions out of fear of “losing control” of the process.

[...]

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Due Diligence

Under $500M? Tips for Preparing for a Potential Sale

Feb 4, 2014

A recent poll of 10,000+ CEOs and CFOs uncovered a very interesting result:  The majority agreed they would participate in M&A in some way however, very few sheepishly admitted (3%) to wanting to [...]

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M&A Preparation: Old Wisdom vs. New

Jan 29, 2014

For an institution implementing a future merger strategy, what would another $250,000+ per year in additional profit mean (without having to make a single loan)?

Smart Leaders Rethink M&A Prep

A [...]

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Vendor Oversight is all about Risk Management

Jan 8, 2014

Bankers have been evaluating, selecting, contracting, partnering and un-partnering with third parties as a matter of normal course of business at least since the beginning of modern banking. [...]

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Ready For a Change

Dec 5, 2013

say that I like change. Change is good. Change is healthy. Innovation depends on change. The reality however is that, as much as I advocate it, I don’t really like change very much. Change can [...]

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Optimize Your ROI

Nov 13, 2013

When I discuss vendor management best practices with CFOs and other business leaders, the dialogue ultimately turns to cost. With firms continually looking to do more with less, it is often [...]

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After the Chaos. How do your self-serve options look now that the dust of implementation has settled?

Oct 29, 2013

The past couple of decades have been focused heavily on rolling out technology to allow banking customers to self-serve. If you’re like most institutions, your implementations involved multiple [...]

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Big League Resources for Smaller Players

Oct 1, 2013

Capgemini renews $250 million outsourcing agreement with General Motors. Reader’s Digest and HCL Technologies finalize seven-year $350 million services deal. Proctor and Gamble signs ten-year $3 [...]

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Vendor Management: Building Trust

Aug 13, 2013

Close your eyes and imagine for a moment that many of the business challenges that keep you awake at night are now secondary concerns. You suddenly have the right production capacity throughout [...]

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Vendor Management: A Successful Recipe for a Critical Vendor Review

Jul 18, 2013

As I talk to financial institution management I find that most adopt my old habit of quick not great. The amount of time most vendor managers spend on their annual reviews of critical vendors is [...]

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Managing High Risk Vendors: Don’t Start in the Weeds

May 7, 2013

We all have seen the unbelievable risk matrices supplied by our auditors and hinted at by the FFIEC. These guides are all well-intentioned but have the effect of turning a good business practice [...]

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Vendor Management: Disaster Recovery

Apr 23, 2013

Updated July of 2016

There is never a shortage of reporting on the various disasters that happen in this country, however, there is rarely any focus on “recovery.” Most managers would define [...]

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Does the relationship with your card program need a little counseling?

Feb 20, 2013

ATM and Debit Cards. At one point the relationship was new and you focused all your attention on glossy brochures, preventing fraud and increasing transactions.

But then internet banking, and [...]

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Vendor Risk Management: Service Level Agreements (SLA)

Feb 13, 2013

Finally, a vendor risk management topic on which most vendor managers feel they do well. After all, you tell the vendor what you expect and they agree. How hard can that be? Not hard at all if [...]

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