Live Webinar
Mortgage Complaints: Connecting the Dots
November 18, 2025 Online | Basic
Complaints are the canary in the coal mine for the mortgage industry and when they’re mishandled, the fallout can be big, bad, and ugly. Beyond the risk of lawsuits and reputational damage, every missed complaint is a missed opportunity to protect borrower trust and uncover systemic issues before they spiral. But here’s the reality: complaint management in the mortgage space is messy. Data is siloed across systems, patterns are hard to spot, and manual tracking often leaves lenders blind to the bigger picture. The result? Small problems snowball into customer attrition, legal exposure, and long-term damage to your brand. In this session, we’ll connect the dots between mortgage complaint trends, operational realities, and practical strategies to make complaint management more effective and less painful.
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