SLAs are an important component in third party risk management for both your ongoing monitoring requirements and your contract standards.
SLAs define the expected performance targets, establish how the service will be measured and the remedies or penalties (to include termination for repeated failure), if any, for non-compliance with the agreed service levels.
This infographic covers what you should know about using SLAs with your vendors.
Download the infographic for:
- 8 benefits SLAs provide you
- Negotiating the service levels with your vendor
- 9 elements a model SLA should include
- Best practices to manage SLA compliance
- Steps to terminate the contract
