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Webinar

vendor complaints: 

A Cause for Enforcement Actions Webinar

Date:  March 19 Time: 2pm ET Presenter: Branan Cooper
CPE Credit Eligible

Customers will complain; you must have a good response management system. While you may have outsourced a process, when it comes to handling something as sensitive as consumer complaint data, the buck stops with you. 

Regulators reference the importance of effectively managing and understanding complaints at the vendor level and have specific guidance regarding the need to review policies and procedures of such partnerships. 

YOU WILL LEARN
  • What you need to know about vendor complaints

  • Setting performance and complaints management expectations

  • What to watch for with the vendor

  • Improving vendor performance

  • Examples of enforcement actions / a review of relevant industry news

Register Now

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Webinar Presenter Branan Cooper
Branan Cooper is the Chief Risk Officer at Venminder. Branan has nearly 30 years of experience in the financial services industry with a focus on the management of operational and regulatory processes and controls—most notably in the area of third party risk and operational compliance. Branan leads the Venminder delivery team as the third party risk management subject matter expert in residence.
Follow Branan Cooper
WEBINAR DETAILS
Date: March 19, 2019
Time: 2:00PM ET
Host: Branan Cooper
Duration: 1 hour
Who should attend:
Anyone involved in vendor management at their organization

CPE CREDIT ELIGIBILITY

This session is eligible for 1 CPE Credit for participating in the LIVE event. CPE Credit will be issued only upon completion of all polling questions and the post-event survey and offered within 5-7 business days.

MORE EVENT INFORMATION

Field of Study: Specialized Knowledge
Each Program Level: Basic
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs 
Advanced Preparation: None
Delivery Method: Group Internet Based
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at 270-506-5140.

Venminder is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor on continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE Credit. Compliance regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org 
Sponsorship Identification Number: 140591