Date: March 19 Time: 2pm ET Presenter: Branan Cooper
CPE Credit Eligible
Customers will complain; you must have a good response management system. While you may have outsourced a process, when it comes to handling something as sensitive as consumer complaint data, the buck stops with you.
Regulators reference the importance of effectively managing and understanding complaints at the vendor level and have specific guidance regarding the need to review policies and procedures of such partnerships.
What you need to know about vendor complaints
Setting performance and complaints management expectations
What to watch for with the vendor
Improving vendor performance
Examples of enforcement actions / a review of relevant industry news