Date: March 19 Time: 2pm ET Presenter: Gordon RuddCPE Credit Eligible
Customers will complain; you must have a good response management system. While you may have outsourced a process, when it comes to handling something as sensitive as consumer complaint data, the buck stops with you.
Regulators reference the importance of effectively managing and understanding complaints at the vendor level and have specific guidance regarding the need to review policies and procedures of such partnerships.
This session is eligible for 1 CPE Credit for participating in the LIVE event. CPE Credit will be issued only upon completion of all polling questions and the post-event survey and offered within 5-7 business days.
MORE EVENT INFORMATION
Field of Study: Specialized Knowledge
Each Program Level: Basic
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs
Advanced Preparation: None
Delivery Method: Group Internet Based
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at 270-506-5140.