Vendor Complaints and Why You Should Care

You've probably heard the old saying "the customer is always right".

Today, it’s common for customers that interact with your company to share their experience. If a satisfied customer is a walking advertisement of positivity, an unsatisfied customer can be a real issue on multiple fronts.

Customer complaints are a fact of life in the social media world we live in today. This is why you need to also monitor your vendor's complaints as a critical part of third party risk management. 

Download the infographic for:

• Why customer complaints matter
• Reasons why you should care about vendor complaints
• Best practices for handling the process