Issue Management

Log and track issues in vendor performance.

Identify, manage, monitor and remediate vendor issues

Centralize and implement processes that guide internal collaborators through the lifecycle of an issue. You gain visibility into the frequency, severity, and status of vendor issues so you can take action and, when it’s time, have meaningful conversations with your vendor regarding performance.

Create a consistent and centralized approach that fits your unique needs

Instead of relying on your team to email you issues, you can now easily create a centralized process with unlimited custom fields, and follow-up procedures as well as set approval workflows.

Increase your visibility into your vendor’s performance

Gain fast insight through robust reporting into the frequency, severity, and status of all open and previous vendor issues so you can determine if vendors are failing to meet your needs and possibly need re-evaluation.

Quickly spot issues that could be indicators of risky behavior

Vendor issues can be the result of underlying problems, which could then affect the quality of information security. With processes in place to trigger actions and alerts, you can quickly spot issues that may suggest increased risk at that vendor.

issue management

Create approval workflows and follow-up procedures

Workflows can guide users through the process of remediating the issue. You can also set to allow issues to be closed with or without approval.

Define custom severity levels

Set the number of levels and customize the naming convention. For example, you may want Critical/Severe, Moderately Severe, Moderate, Moderate-Minimal, and Minimal. This then can become a field users have to fill in when submitting an issue.

Issue Management

IM dashboard

Dashboard view

The dashboard makes it easy to digest all the issues in progress. It is also helpful to reference when it's time to renew a vendor contract - you're able to determine if based on the level of risk or criticality of the issues if the vendor should be replaced or not.

Create unlimited custom fields

Edit existing fields but also create an unlimited number of additional fields to fit your process.

Multiple answer formats

Answer formats include short free form, long free form, dropdown, date, and more.

Define minimum required fields

Make certain fields required to fill in as users are entering and updating issues.

Document, record, and track issues progress

As more issues need to be added or updates occur on an issue, all of those can be properly entered into the system. Easily search for issues with filters. You can also see issue history and reopen previously closed issues.

people

It’s not just about our platform.
It’s about our people.

check Specialize in third-party risk management and are passionate about it's importance

check Hold a wide range of certifications and qualifications including CISSP, CTPRP, Paralegal, CPA, CRISC, GCIH, ABCP, CCNA, and more

check Stay current on industry trends and latest news

check On hand to provide advice to our customers and community

check Drive our educational content and advocate for best practice third-party risk management

"Their vendor assessment service takes a significant amount of time and pressure off of our staff, who don’t have the expertise to adequately review most high-risk or critical vendors."

VP Compliance