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Maintain high-quality and consistent service
Through a detailed log and formalized process, tracking the SLA through each step of the way and viewing reports, you’re able to hold both your team and the vendor accountable.
Identify financial gain if thresholds are not being met
Easily spot and call attention to SLA issues to maximize potential options to benefit your organization.
Conveniently compare services for the best match
Utilize active and historical SLA information to analyze and provide insight to base long-term service provider selection decisions.
Record vendor performance
Keep track of performance by notating if they're following the SLA or not. There are severity settings including Successful Performance, Improvement Needed and Unsuccessful Performance. You can set SLA boundaries around range, penalty, cure period and escalation.
Create thresholds and identify escalation points
A team member will receive email notifications when an SLA reaches a boundary that requires escalation.
Comprehensive SLA reports
Pull reports on inventory, performance, remediation and performance trends. See how the performance continues as additional entries are added.
It’s not just about our platform.
It’s about our people.
Specialize in third-party risk management and are passionate about it's importance
Hold a wide range of certifications and qualifications including CISSP, CTPRP, Paralegal, CPA, CRISC, GCIH, ABCP, CCNA and more
Stay current on industry trends and latest news
On hand to provide advice to our customers and community
Drive our educational content and advocate for best practice third-party risk management
