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SLA Management

Keep up with contract service level agreements.

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Effectively track and monitor all contractual service level agreements

 

Setup SLAs, create thresholds, identify escalation points, attach evidence, record your findings, move vendors into remediation with defined cure periods, and report on all remediation efforts.

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Maintain high-quality and consistent service


Through a detailed log and formalized process, tracking the SLA through each step of the way and viewing reports, you’re able to hold both your team and the vendor accountable.

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Identify financial gain if thresholds are not being met


Easily spot and call attention to SLA issues to maximize potential options to benefit your organization.

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Conveniently compare services for the best match


Utilize active and historical SLA information to analyze and provide insight to base long-term service provider selection decisions.

Identify and remediate vendor performance levels 


Easily spot if a SLA is not being performed properly or at all and track the process to remediate it.

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Record vendor performance

Keep track of performance by notating if they're following the SLA or not. There are severity settings including Successful Performance, Improvement Needed, and Unsuccessful Performance. You can set SLA boundaries around range, penalty, cure period, and escalation.

Create thresholds and identify escalation points

A team member will receive email notifications when an SLA reaches a boundary that requires escalation.

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Comprehensive SLA reports

Pull reports on inventory, performance, remediation, and performance trends. See how the performance continues as additional entries are added.

Drive results with robust features

Central SLA monitoring

It’s one central location to monitor and track service level commitments defined in contracts and archive as needed. Glance at overall quick stats, such as how many current SLAs, time in remediation, amount per category, and easily see details and history for each SLA.

Attach evidence

With each entry, you can attach any documents needed to enhance the information being provided.

Remediate SLA and record work

Fix issues happening with SLAs and record new information about it as the process progresses. If any of the monitored SLAs go into remediation, you’ll need to manage it until remediation is complete.

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It’s not just about our platform.
It’s about our people.

checkSpecialize in third-party risk management and are passionate about it's importance
 
checkHold a wide range of certifications and qualifications including CISSP, CTPRP, Paralegal, CPA, CRISC, GCIH, ABCP, CCNA, and more
 
checkStay current on industry trends and latest news
 
checkOn hand to provide advice to our customers and community
 
checkDrive our educational content and advocate for best practice third-party risk management

You won't just hear it from us

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(4.6 out of 5 | 163 Gartner Peer Insights Reviews)
As of January 3, 2024
"Their vendor assessment service takes a significant amount of time and pressure off of our staff, who don’t have the expertise to adequately review most high-risk or critical vendors."
VP Compliance
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“Very user friendly with tons of features that can be utilized to automate manual processes. Everything is in one place and easy to find/access. Makes tracking down information easy and consistent "
Administrator, VRM
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“Can't say enough good things about Venminder! It is an excellent vendor management solution right out of the box, but it is also flexible and configurable to fit almost any vm program"
Vendor Management, InfoSec Specialist
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"Switching to Venminder has been absolutely life-changing, and I can't say enough good things about this amazing platform!"
Sourcing, Procurement and Vendor Management Leader
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"Venminder's platform provides a great centralized tool to track, assess, and review vendors. It provides robust functionality around each of the phases of the overall vendor lifecycle"
Analyst, VRM
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"It has provided a platform to better manage our Vendor Relationships throughout the entire vendor lifecycle. Venminder has also provided top notch support every step of the way"
Vendor Relationship Manager
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Ready to make Venminder your home for managing vendors and their risk?

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