Assessing Vendor Complaints for Oversight

vendor complaints for oversight

Customers will complain, and some of those complaints may be caused by your vendors. You must have a good methodology for managing those complaints. While you may have outsourced a product or service, when it comes to handling something as sensitive as consumer complaint data, the buck always stops with you.

Regulators reference the importance of effectively managing and understanding complaints, even at the vendor level, and have specific guidance regarding the need to review the policies and procedures of managing vendor relationships.

Watch now to learn:

  • What you need to know about vendor complaints
  • Setting vendor performance and complaints management expectations
  • Best practices for managing vendor complaints
  • Where to find relevant industry news

Watch Now

venminder cpe credit eventCPE CREDIT ELIGIBILITY

This session is eligible for 1 CPE Credit for participating in the LIVE event. CPE Credit will be issued upon completion of all polling questions and the post-event survey and offered within 5-7 business days.


Field of Study: Specialized Knowledge
Each Program Level: Basic
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs 
Advanced Preparation: None
Delivery Method: Group Internet Based
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at 270-506-5140.

Venminder is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor on continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE Credit. Compliance regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org 
Sponsorship Identification Number: 140591