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On-Demand Webinar

Managing Your Vendor's Performance: Why It Matters and How to Do It

CPE Credit Eligible

Vendor performance management is necessary not only to ensure the benefits of the relationship are realized, but is also an essential risk management tool. After all, the key to vendor value is vendor performance. Even though a vendor might have competitive pricing or excellent risk controls, there will be limited value if their products or services aren't delivered as expected. But what is the key to effective performance management? How do you communicate expectations, define metrics, or build a scorecard? 

Join us for this information-packed webinar to learn more about vendor performance management basics, SLA and KPI development, creating scorecards, and more.  

Watch now to learn: 
  • The importance of vendor performance management
  • 4 components of performance management
  • Introduction to performance metric types and uses
  • SLAs and KPIs and the part they play in performance management
  • Performance scorecards, reviews, and managing issues

Speakers

hilary jewhurst

Hilary Jewhurst, CTPRP

Head of Third-Party Risk Education & Advocacy

Hilary is responsible for the advancement and promotion of third-party risk management best practices and solutions through thought leadership, subject matter expertise and support for Venminder’s Customers, Marketing, Sales, and Third-Party Risk divisions. Hilary is a Certified Third-Party Risk Professional (CTPRP) through Shared Assessments.

Field of Study: Specialized Knowledge

Program Level: Basic

Duration: 1 Hour

Prerequisites: None

Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs 

Advanced Preparation: None

Delivery Method: Group Internet Based

Refunds: This is a free event.

Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.

Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.

Information

Field of Study: Specialized Knowledge

Program Level: Basic

Duration: 1 Hour

Prerequisites: None

Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs 

Advanced Preparation: None

Delivery Method: Group Internet Based

CPE Eligibility: Because this is an on-demand event, unfortunately, it is not eligible for CPE credits. All live events are eligible for 1 CPE credit per hour.

Refunds: This is a free event.

Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.

Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.

CPE Credit Eligibility

This session is eligible for 1 CPE Credit – you must be in attendance for the entire LIVE session, answer all three polling questions during the event, and complete the post-event survey. CPE Credit will be offered within 7-10 business days following survey submission.

Venminder is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor on continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE Credit. Compliance regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org 

Sponsorship Identification Number: 140591

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