Vendor Complaints: A Cause for Enforcement Actions Webinar

landing-vendor-complaints-cause-for-enforcement-actions-tempPresenter: Gordon Rudd

Customers will complain; you must have a good response management system. While you may have outsourced a process, when it comes to handling something as sensitive as consumer complaint data, the buck stops with you. 

Regulators reference the importance of effectively managing and understanding complaints at the vendor level and have specific guidance regarding the need to review policies and procedures of such partnerships. 

View now to learn:

  • What you need to know about vendor complaints
  • Setting performance and complaints management expectations
  • What to watch for with the vendor
  • Improving vendor performance
  • Examples of enforcement actions and a review of relevant industry news

View Now

Webinar Presenter Gordon Rudd
Gordon Rudd is a Third Party Risk Officer at Venminder. Gordon has more than 30 years of experience in the financial services industry in the areas of third party risk management, technology, information security, enterprise risk management and GRC (Governance, Risk Management and Compliance) program development. Gordon works with the Venminder delivery team as a third party risk management and cybersecurity subject matter expert in residence.
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Type: On-Demand
Date: May 12, 2020
Presenter: Gordon Rudd
Duration: 1 hour
Who should attend:
This intermediate level webinar is recommended for any third-party risk professional who works with customer facing vendors frequently, wants to learn more about managing vendor complaints well and/or does due diligence on vendors.


This session is eligible for 1 CPE Credit for participating in the LIVE event. CPE Credit will be issued only upon completion of all polling questions and the post-event survey and offered within 5-7 business days.


Field of Study: Specialized Knowledge
Each Program Level: Basic
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs 
Advanced Preparation: None
Delivery Method: Group Internet Based
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at 270-506-5140.

Venminder is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor on continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE Credit. Compliance regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org 
Sponsorship Identification Number: 140591