Vendor Complaints: A Cause for Enforcement Actions Webinar
Customers will complain; you must have a good response management system. While you may have outsourced a process, when it comes to handling something as sensitive as consumer complaint data, the buck stops with you.
Regulators reference the importance of effectively managing and understanding complaints at the vendor level and have specific guidance regarding the need to review policies and procedures of such partnerships.
Watch now to learn:
- What you need to know about vendor complaints
- Setting performance and complaints management expectations
- What to watch for with the vendor
- Improving vendor performance
- Examples of enforcement actions and a review of relevant industry news