Live Webinar
Using SLAs and KPIs for Effective Vendor Performance Management
Tuesday, November 5, 2024 | 2pm ET | 1 Hour
Vendor performance is an essential part of third-party risk management, and service level agreements (SLAs) and key performance indicators (KPIs) are valuable tools in the performance management process. So, what is an SLA exactly and how do KPIs substantiate vendor performance? How do you turn performance expectations into SLAs and how do you establish and formalize KPIs? How often should you be reviewing vendor performance and what do you need to do if that performance is not meeting expectations?
Join us for this session where we’ll provide an overview of the vendor performance management process and provide essential details regarding identifying and establishing SLAs and KPIs, how to monitor and manage performance effectively, and how to spot and address declining vendor performance early on to avoid more significant issues later.
Register now to learn:
- The importance of risk-based vendor performance management
- The difference between SLAs and KPIs and how to develop and formalize them
- The vendor performance management process and intervals
- Recommendations for more effective vendor performance reviews
- Key takeaways
Speaker
Hilary Jewhurst, CTPRP
Head of Third-Party Risk Education & Advocacy
Hilary is responsible for the advancement and promotion of third-party risk management best practices and solutions through thought leadership, subject matter expertise, and support for Venminder’s Customers, Marketing, Sales, and Third-Party Risk divisions. Hilary is a Certified Third-Party Risk Professional (CTPRP) through Shared Assessments.
Program Level: Intermediate
Duration: 1 Hour
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs
Advanced Preparation: None
Delivery Method: Group Internet Based
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.
Information
Field of Study: Specialized KnowledgeProgram Level: Intermediate
Duration: 1 Hour
Prerequisites: None
Who Should Attend: CEOs, CFOs, Compliance, Risk, BOD, Vendor Management, CPAs
Advanced Preparation: None
Delivery Method: Group Internet Based
CPE Eligibility: Because this is an on-demand event, unfortunately, it is not eligible for CPE credits. All live events are eligible for 1 CPE credit per hour.
Refunds: This is a free event.
Cancellations: In the event that this session would need to be cancelled, you will be personally contacted and registered for the rescheduled event.
Concerns: For more information regarding administrative policies such as complaints, please contact our offices at +1 (888) 836-6463.
CPE Credit Eligibility
This session is eligible for 1 CPE Credit – you must be in attendance for the entire LIVE session, answer all three polling questions during the event, and complete the post-event survey. CPE Credit will be offered within 7-10 business days following survey submission.
Venminder is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor on continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE Credit. Compliance regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.