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Avoid These 7 Vendor Management Nightmares

Nov 1, 2017 by Branan Cooper

Vendor management doesn't always go smoothly and sometimes can get quite frightening. So, in the spirit of Halloween, I have 7 vendor management nightmares to share with you. Ensure you take the necessary steps to avoid disturbing your sleep. You can't say I didn't warn you...

 The 7 Vendor Management Nightmares

  1. Trapped in a Contract
    You may have hundreds of vendors and thus hundreds of contracts. Spreadsheets or relying on your memory can cause you to miss a contract expiration date or forget about an auto-renewal. Vendor management today is complex with many moving bones...oops…parts. If you don’t already have an organized and automated system in place, then you may find yourself getting stuck with a monster vendor you had wanted to run away from.

  1. Trick or Treat
    Don’t cut corners on your due diligence! You know that vendor you are in such a rush to sign a contract with and think it’s okay to cut corners? Watch out! They may be acting like your best friend now but make sure it’s not just a trick! Do your homework on your vendors before you sign a contract and repeat on a regular basis to avoid nasty nightmarish surprises down the road!

  1. Breach! Breach! Breach! Look out – your vendor could be next!
    Goblins and ghouls disguised as hackers are always on the lookout for a way to steal your data. You have shared and trusted this confidential data with your vendor – but are they taking adequate measures to protect it? Cybersecurity is a continuous lurking and scary threat that you must be monitoring! A breach at your vendor could have huge effects on your customers, your reputation and bring big costs!

  2. The Vendor Targeting Apocalypse
    Your vendor thinks “It’ll never happen to us!” But, oh no! They’ve just been overrun by wire eating zombies who have destroyed their entire building! Not only that, your vendor never got around to creating a business continuity and disaster recovery plan so there’s nothing you can do! Angry customers will now become your nightmare. Always review and analyze your vendor’s business continuity and disaster recovery plans – expect the unexpected!

  1. Chainsaw Vendor Financials Massacre
    Your vendor was recently acquired so they are slashing and sawing off costs across the company. It’s having a knock-on effect resulting in staff reductions and poor customer service. Always review your vendor’s financials for declining health as you may have a nightmare brewing.

  1. The Vendor Management Examiner Haunting
    The examiners are coming...the examiners are coming!!! But you’re not prepared. There are cobwebs on your third party risk program and your contracts have grown legs and disappeared! Shake the skeletons out of your closet and make sure any problems have been documented, reported and hopefully remediated.

  2. Unravelling the Vendor SOC Mummy
    So you’ve requested and received a SOC report from your vendor. But have you unraveled and analyzed it? Your analysis could indicate some scary concerns. You need to be sure your complementary controls are in place.

To learn more about proper due diligence and vetting a vendor, download our infographic

Regulatory Developments Impact Your Next Vendor Management Exam eBook

Branan Cooper

Written by Branan Cooper

Branan Cooper is the Chief Risk Officer at Venminder. Branan has nearly 30 years of experience in the financial services industry with a focus on the management of operational and regulatory processes and controls—most notably in the area of third party risk and operational compliance. Branan leads the Venminder delivery team as the third party risk management subject matter expert in residence. Branan also serves as an industry thought leader. He's a member of InfraGard and the Professional Risk Management Industry Association (PRMIA). And, he was selected in 2018 as an advisor to the Center for Financial Professionals (CEFPro) and board member for the Global Sourcing Resource Network (GSRN).

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