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Customer Experience

There’s a big team here at Venminder that work hard every day to achieve a single goal: a customer experience second to none

Venminder is renowned for having excellent customer support and providing extraordinary customer experiences

At Venminder, we are responsive and always listen

Venminder focuses on the needs of clients by working closely and creating a collaborative partnership, providing product training, implementation assistance, ongoing support, access to subject matter experts, best practice recommendations and educational resources. We believe that your success is our success. We understand that vendor management is a huge and complex task where the rules are changing rapidly. Therefore, we are honored by the clients whose confidence and trust we have earned to help make a difference to their programs.

Getting Started With Venminder

New Venminder clients are assigned a Relationship Manager who works closely to ensure clients gain access to onboard planning, help with configuration and setup, training sessions, cycle and exam planning and more. 

  • Ongoing technical support via email, phone and chat

  • Extended support hours of 8:00 AM ET to 8:00 PM ET

In addition, Venminder clients have access to a vast library of free educational resources including articles, live and on-demand webinar, infographics, eBooks and more.

  • Customer Service: We focus on the needs of our clients by working closely and creating a collaborative partnership. We are responsive and always listen. We never over promise or under deliver.

  • Quality: What we do, we do well.

  • High Standards: We continually strive to always do better, looking for more solutions and ways that we can help our clients.

  • Passion: We truly care about helping every one of our clients meet their vendor risk management needs.

  • Integrity: Our team is real and committed to honesty.

  • Industry Focus: We get out in the market to listen, observe and continually learn.
"Everybody I’ve worked with at Venminder has just been amazing. You’ve got specialists who are out there that you can pick up the phone and get ahold of. If you have a question, you’re getting a live person on the phone.

Tracie Kosakowski
SVP, Chief Compliance Officer, Radius Bank