UDAAP Best Practices for Vendor Risk Management
Ever since the creation of the Consumer Financial Protection Bureau (CFPB), Unfair Deceptive or...
The Relationship Between Vendor Oversight and Complaint Management
A foundational principle of third-party risk management is that you can outsource the activity but...
CFPB Consumer Complaint Database: Performance & Customer Service
The mortgage industry has a curious relationship with the CFPB. While there are a few bad actors...
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